The Changing World Of Telecommunications

Telecommunications is one of the world’s most dynamic industries, subject to unique issues of scale, rate of innovation and change, and financial and societal impact. Worldwide, over four billion subscribers have been registered, which indicates it is technically feasible to connect the world to the benefits of information communications technology.

The telecommunications industry remains one of the largest providers of employment in the world. It is no wonder global telecommunications claims are on the rise and loss management is in high demand. Several forces continue to drive major changes in the telecommunications sector today: mergers and consolidation have completely changed the industry’s landscape and continue apace; increased competition and cross-border ownership of telecom businesses are making this an increasingly global industry; and deregulation and privatisation will have a continual effect on the telecom sector worldwide. 

Rapid advances in Internet and wireless technologies will continue unabated, quickly changing consumer preferences, and disrupting traditional communication methods. These factors make handling large, complex claims and managing the losses on large risk issues particularly daunting.

Crawford Global Technical Services (GTS) is fully capable of understanding and working within the framework of such a dynamic industry. 

We have experienced, senior technical adjusters with specific expertise
and credentials in:

  • Broadband (cable, wireless, BoPL, satellite)
  • Consulting
  • Data
  • Equipment manufacturing
  • Mobile services
  • Networking
  • Satellite-based carriers
  • Submarine cable operations
  • Voice (including VoIP)
  • Wholesale

Whether our clients find themselves facing large claims in their retail networks, investor communities, consumer class-action, intellectual property, patent infringement, or government and regulatory-based infrastructure, GTS has the expertise and the scope to assemble a global, cross-functional team which immediately prioritises and addresses every aspect of the claim to strategically manage the loss. GTS marshals all appropriate resources for our telecommunications clients. Strategic loss management involves leading and supervising all the disparate parties who find themselves at the table in a typical large, complex loss. These include, but are not limited to, accountants, lawyers, engineers, and others. Our technical adjusters have the presence and industry stature to lead all parties to fair and equitable resolution.

We understand that one of the primary drivers of intelligent resolution is having a full grasp of how all the claims issues are contributing to interruptions to clients’ business. Business interruption is an integral part of our approach, because, whatever the origination of the claim, it always has the potential to escalate the losses if not rigorously managed.

The Benefits of Crawford GTS

The multinational and global risk and insurance community needs a team of experts with the experience and industry focus to evaluate and assess damages under extreme conditions. Crawford GTS has the commitment, skills, resources, technology and the experience required to meet the specific needs of each client.

Crawford GTS Key Service Features:

  • World-wide service: A global network of experts, including surveyors, environmental scientists, engineers, consultants, and specialist case handlers
  • Compliance: Strict adherence to relevant governing legislation (ELD, CERCLA/Superfund, etc.)
  • Cost-effective: Reduced indemnity spend, financial assurance for insurers
  • Confidence: Transparent claims procedures and reporting standards
  • Reliability: Experienced, qualified professionals, infrastructure and leadership to strategically project manage losses anywhere on the globe

For more information about GTS expertise in the telecommunications industry, please contact one of our specialist adjusters in your region.